This Privacy Policy applies to the online ticket platform www.viennaeventtickets.com owned and operated by Vienna Event Tickets, based in Vienna, Austria ("we" or "us"). We are committed to protecting the privacy and security of personal information that we collect from users of the Platform ("you" or "users").
1. Collection and Use of Personal Information
We may collect the following types of personal information from users of the Platform: - Contact Information: This includes your name, title, address, phone number, and mailing address. We collect this information when you create an account on the platform or when you purchase a ticket.
- Payment Information: We may collect payment information, including your credit card or other payment information, when you purchase a ticket through the platform.
- Usage Information: We may collect information about your use of the platform, such as your browsing history, search history, and IP address.
We use this personal information to: - Process and fulfill your ticket orders;
- Respond to your inquiries and requests or cancellations;
- Provide customer service;
- Analyze and improve the platform's functionality;
- Prevent fraud and other illegal activities;
- Comply with legal and regulatory requirements.
Please note that by entering your personal information on the platform, you consent to the usage of the data for the reasons mentioned above. The data entered is kept safe and will not be shared with third parties, unless legally obliged.
2. Cookies
We may use cookies and other tracking technologies to collect information about your use of the platform. Cookies are small data files that are stored on your device when you visit a website. Cookies provide users with additional features, such as, remembering your preferences, the ability to continue using the website where you left it. Cookies cannot read, access, or modify any data on your computer. We use cookies to:
- Remember your preferences and settings;
- Personalize your experience on the platform;
- Analyze and improve the platform's functionality;
- Serve targeted advertising.
You can control the use of cookies at the individual browser level. If you reject cookies, you may still use the platform, but your ability to use some features or areas of the platform may be limited.
3. Google Analytics
We use Google Analytics to collect information about your use of the platform. Google Analytics is a web analytics service provided by Google, Inc. ("Google"). Google Analytics uses cookies to help us analyze how users use the platform. The information generated by the cookie about your use of the platform (including your IP address) will be transmitted to and stored by Google on servers in the United States. If legally required, Google will transfer the collected information to third parties.
We use Google Analytics to:
- Analyze and improve the Platform's functionality;
- Serve targeted advertising.
You can opt-out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on, available at Google Analytics Opt-out Browser Add-on Download Page
4. Disclosure of Personal Information
We may disclose your personal information to third parties in the following circumstances:
- Service Providers: We may share your personal information with third-party service providers that help us operate the platform, such as payment processors, hosting providers, and customer service providers.
- Business Partners: We may share your personal information with business partners, such as event organizers, in order to facilitate the purchase of tickets.
- Legal Requirements: We may disclose your personal information if required to do so by law or if we believe that such disclosure is necessary to comply with legal processes or to protect our rights, property, or safety.
5. Security of Personal Information
We take reasonable measures to protect your personal information from unauthorized access, use, or disclosure. However, no data transmission over the Internet can be guaranteed to be completely secure, and we cannot guarantee the security of your personal information.
6. Retention of Personal Information
We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected unless a longer retention period is required by law.
7. Transmission of Personal Information abroad
We may transfer your personal data abroad only if required to fulfill our contractual and legal obligations. This might be the case when booking a ticket for an event abroad. Please note that countries outside the European Union may have privacy policies that do not compile with the GDPR. Still, personal information will only be transferred to partners who provide sufficient guarantees of compliance with the protection of your personal information.
8. Your Rights
You have the right to access, correct, or delete your personal information that we have collected. You also have the right to restriction, information, and objection of your personal data.
You are welcome to contact us.
Vienna Event Tickets
Favoritenstraße 88-90, 1100 Vienna
Tel: +43 6767984066
Email: office@viennaeventtickets.com
If you believe that the processing of your data violates data protection law or if your data protection claims have otherwise been violated in any way, please contact us. You request will be processed as soon as possible. We will contact you within 30 days at the latest. In addition, you have the right to contact the Data Protection Authority.
9. Copyright
The content of the platform is protected by copyright. The information provided is only for personal use. Any further use, such as, duplication or any form of commercial use is without our permission forbidden.
10. Disclaimer
With regard to the technical characteristics of the platfom, no guarantee can be given for the authenticity, accuracy and completeness of the information made available on the platform. Furthermore, no guarantee is given for the availability or operation of the platform and its contents. Any liability for direct, indirect or other damages, regardless of their causes, which arise from the use or unavailability of the data and information on the platdorm, is excluded, as far as legally permissible. Please note that for the contents of the hyperlinks we take no responsibility and no liability over. We do not review other websites that have direct accessibility (links) on the company websites, in terms of content and legality. We assume no influence on the design of these websites and expressly dissociates ourselves from the possibly unlawful content displayed there. Furthermore, we do not assume any responsibility for such content and are not liable for such content. The integration of pages or any other excerpts from www.viennaeventtickets.com in foreign frames is prohibited.
11. Gender statement
All nonspecific gender information on our platform follows the unisex principle. Hence, they apply equally to all genders.