1. Business Purpose

Vienna Event Tickets is not the organizer of the offered events, but acts as an agent or procurer of tickets, vouchers, and other services of various organizers. Services in connection with the visit of the events are owed exclusively by the organizer. Our customers confirm with their order that they have informed themselves about the location, type of event, youth protection regulations, event program as well as the time and duration of the events and that they accept them as such.
If in a particular case Vienna Event Tickets itself is the organizer of an event, this is communicated publicly. Depending on availability, customers can also purchase various items, such as merchandising items, via our online shop.

2. Conclusion of Contract and Delivery

A binding contract between Vienna Event Tickets and its customers comes only with the booking confirmation which our customers will receive after the execution of the online order. After the execution of an online order, our customers will receive a confirmation of receipt which is for information purposes only and does not constitute a binding contract. In case of not receiving a confirmation of receipt and subsequently no booking confirmation, inform Vienna Event Tickets immediately.
The customers of Vienna Event Tickets accept a delivery of the booking confirmation by e-mail, but an individual delivery method, such as, pick-up or depot at the venue can of course be agreed individually. Before the concert, you have to show the booking confirmation (printed out or simply on your smartphone) at the box office of the concert in order to receive your tickets.

3. Prices, Fees, and Sales Tax

All prices indicated do not include any additional fees. An exception are the tickets for the events of the Spanish Riding School, on which a fee was added on our part due to our services. All prices include the statutory sales tax.

4. Cancellation, Event Cancellation and Cancellation protection

Vienna Event Tickets is not itself the organizer of the events offered. In case of an event cancellation, the refund will be made through us, whereby only the ticket price of the organizer will be considered and Vienna Event Tickets assumes no liability for the replacement. Only the organizer can be held responsible for the replacement. No replacement will be made for tickets that are not used or only partially used. Furthermore, no replacement will be provided for lost tickets. Should the line-up objectively change insignificantly, our customers accept that a return of tickets for this reason is not possible.
Still, you can cancel your ticket at any time 14 days before the day of the concert and the entire cost of the tickets will be reimbursed. Thereafter, a cancellation fee of 50% will be charged until 48 hours before the concert. In case of a cancellation 48 hours before the concert, unfortunately, no refund can be made.
All cancellations must be made in writing to office@viennaeventtickets.com.

5. Right of Withdrawal

According to §18 Abs 1 Zif 10 FAGG the right of withdrawal is excluded.

6. Disclaimer

Vienna Event Tickets does not assume any liability for the information provided. Our customers waive liability claims against Vienna Event Tickets resulting from the information presented on our website, even if it is incomplete or incorrect, and even if the information has subsequently changed. Furthermore, all offers are non-binding and subject to change at any time. Parts of the website or the complete publication including all offers and information might be extended, changed, or partly or completely deleted by Vienna Event Tickets without a separate announcement. Our customers accept that no liability claims can be made due to such changes.

7. Applicable Law

The place of jurisdiction shall be Vienna and Austrian law shall apply to the exclusion of the UN Convention on Contracts for the International Sale of Goods.